Quality Assurance

Our 50-Point Villa Vetting Checklist

Every villa in our collection undergoes rigorous inspection across 50 criteria. Here's exactly how we evaluate properties before inviting them into our portfolio.

$5M Coverage
50-Point Vetted
24/7 Concierge

Why Vetting Matters

The luxury villa market is full of properties with polished photography that disappoint in reality. Outdated amenities, poor maintenance, unreliable staff, or misrepresented locations can turn a dream vacation into a frustrating experience.

We solve this by personally visiting and inspecting every property before it joins our collection. Our team has rejected more villas than we've accepted—quality is non-negotiable.

Our Vetting Stats

Villas Inspected500+
Acceptance Rate~35%
Annual Reinspections100%
Guest Satisfaction98%

The 50 Points

Location & Privacy

8 inspection points

Premium neighborhood verification
Privacy assessment from neighboring properties
View quality and preservation likelihood
Beach or water access evaluation
Road access and approach quality
Noise level assessment
Security of surrounding area
Distance to amenities and services

Property Condition

12 inspection points

Structural integrity inspection
Roof condition and recent maintenance
Exterior paint and finishes
Pool equipment and water quality
HVAC system performance
Plumbing fixtures and water pressure
Electrical systems and outlets
Kitchen appliances functionality
Furniture quality and condition
Bedding and linen standards
Window and door operation
Overall cleanliness standards

Safety & Security

10 inspection points

Pool barriers and safety features
Smoke detectors (every bedroom)
Carbon monoxide detectors
Fire extinguisher placement
First aid kit availability
Emergency lighting
Secure locks on all entry points
Railing and stair safety
Property alarm system
Emergency contact procedures

Amenities Verification

10 inspection points

WiFi speed and reliability test
Entertainment systems operation
Kitchen equipment inventory
Outdoor grill functionality
Hot tub/jacuzzi operation
Gym equipment condition
Beach gear availability
Parking capacity verification
Generator backup (where applicable)
Smart home features testing

Service Standards

10 inspection points

Housekeeping team credentials
Property manager responsiveness
Chef availability and references
Concierge capability assessment
Maintenance response procedures
Check-in process efficiency
Guest communication protocols
Vendor and supplier relationships
Emergency service access
Owner relationship quality

What Happens When a Villa Fails

Not every villa makes the cut. When a property fails to meet our standards, we provide detailed feedback to the owner explaining exactly what needs to improve.

Immediate Rejection

Properties with safety issues or misrepresented features are declined outright.

Conditional Review

Minor issues get a detailed improvement plan. We reinspect after 6 months.

Accepted

Only properties meeting all 50 criteria join our curated collection.

Common Reasons for Rejection

  • Outdated or non-functional amenities
  • Missing or expired safety equipment
  • Unresponsive or unprofessional management
  • Photos that misrepresent the property
  • Noise or privacy concerns
  • Poor cleanliness or maintenance history

Ongoing Quality Assurance

Initial vetting is just the beginning. We continuously monitor every property in our collection to ensure standards are maintained.

Annual Reinspection

Every villa is physically reinspected each year with the same 50-point criteria. Properties that decline are warned or removed.

Guest Feedback Review

We follow up with every guest and investigate any concerns. Patterns of negative feedback trigger immediate reinspection.

Unannounced Spot Checks

Our team makes surprise visits to verify ongoing maintenance and housekeeping standards between scheduled inspections.

The $5M Guarantee

Our rigorous vetting process is backed by $5 million in comprehensive liability coverage. This isn't just insurance—it's our commitment that every property meets the standards we promise.

If something goes wrong during your stay, you're protected. Our coverage provides an additional layer of security beyond the villa owner's insurance, giving you complete peace of mind.

Frequently Asked Questions

Villas that don't meet our standards are not listed. We provide detailed feedback to owners on required improvements. Some owners make the necessary upgrades and reapply—we reinspect after 6 months. Quality is non-negotiable.

We conduct annual reinspections of every property in our collection. Additionally, we review guest feedback after each stay and conduct unannounced spot checks. Properties that decline in quality are removed from our portfolio.

We inspect simultaneously with photography to ensure what guests see is exactly what they get. Our team photographs the actual condition on the day of inspection—no staging, no touch-ups, no misleading angles.

Our safety inspection covers pool barriers and alarms, working smoke and carbon monoxide detectors, fire extinguishers, emergency lighting, secure railings and stairs, electrical safety, and first aid supplies. We also verify emergency contact procedures.

Most platforms rely on owner-submitted information and guest reviews. We physically visit every property, meet with staff, test every amenity, and maintain ongoing relationships with owners. This hands-on approach is why we can offer our $5M guarantee.

Browse Our Vetted Collection

Every villa in our portfolio has passed our 50-point inspection. Browse with confidence knowing quality is guaranteed.

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